Frequently Asked Questions

Welcome to the FAQ page for the Ruby Fortune online casino – New Zealand’s favourite destination for all online gaming things! Here we have listed the most common questions that you may ask. But your query is not listed here, contact us and we will get back to you ASAP.

Registration

Registering at the Ruby Fortune online casino is super easy. Just tap on the Create Account and go!

How do I register?

Tap on the drop-down box in the top right corner and tap on the Create Account link. This will take you to the registration page, and after filling out your details and tapping on Register button, you’ll be ready to go. Easy as!

How old do I need to be to gamble online?

In New Zealand, you must be at least 20 years old to gamble at the land casino, but only 18 to participate in online gambling, including pokie machines. There are no laws preventing Kiwis from playing on international sites, which gives much wider range of games that you have access to. This is for your own protection, and because we abide by responsible gaming legislation.

What is the minimum amount I need to deposit to play?

The minimum amount of gaming credits you need to deposit is just 20 credits. However, if you just want to try it out, you can play as a guest, via a Guest account.

How does the Guest account work?

In the Guest mode, you can have a go at nearly all of our games for fun or just to practice your skills. Guest accounts do not expire, and you are welcome to play for as long as you like. However, if you want to try your hand at winning real money, you will need to create a Real Account.

Logging in

The first step to logging in to play, all you need to do is create an account with the Ruby Fortune online casino, and you are set.

How do I login and play games online?

After you’ve created an account, and if you want to play for real money, you will need to deposit some funds, using one of the approved methods. Ruby Fortune online casino offers promotional bonuses, for example matching your deposit with extra funds (casino ‘chips’) – so you get even more out of your buck in the games!

What is my account number and password?

Your password will be case-sensitive, and you must remember to enter it exactly every time you log in. If you have forgotten either of the numbers, you will need to contact us for assistance. Remember to have your registration details on hand, because we will need to verify your identity before handing you your numbers – this is for your own security.

I tried to log in, but nothing is happening?

This happens very rarely, but if it does - please contact our 24/7 support team. Make sure that your login details are correct and ensure that you are entering your case-sensitive password in properly. You can always reset your password as well.

Deposits

Gaming online these days is a lot safer than it used to be. All Ruby Fortune deposits are protected by secure encryption protocols, which protect your identity and banking details. So it’s just a matter of using your card or bank transfer details to deposit funds, and you can game for real money.

Do online casinos take New Zealand dollars?

Yes, of course! You can deposit funds in any currency, including New Zealand dollars.

How to I deposit money into my gaming account?

Quality casinos offer a wide range of payment methods, ranging from credit cards to e-wallet online solutions. The Ruby Fortune casino accepts Credit Cards (Visa, Mastercard), Debit Cards (VISA debit), Bank transfers, and online solutions such as iDebit, Trustly, Skrill and Neteller. All these methods can be used both for deposits and withdrawals.

What is the minimum deposit?

At Ruby Fortune casino online, the minimum deposit is NZ$10, and the first three deposits are rewarded with a Match Bonus, worth up to NZ$250!

Are there any special benefits to being a Real Player?

Yes, the Banking facility is only available to the Real Players – people who play with real money, as opposed to the Guest Players, who play just for fun.

Wagering

Wagering at the Ruby Fortune online casino varies somewhat from one game to another, however there are some general rules about it. Also, the Sign-Up Bonus (a massive NZ$750 offer for new players) can only be counted towards certain casino games.

Which games can I used my Sign-Up Bonus on?

The percentage of the Sign-Up Bonus which can be wagered on some games is as follows:

  • 100% All Slots, Keno & Scratch Card games (Re-spins on pokies count as 10%) 
  • 8% All video/power Poker games (excluding All Aces and Jacks or Better video poker games), all Blackjacks (excluding Classic Blackjack)
  • 2% Classic Blackjacks, All Aces video Poker games, all Jacks or Better video Poker games
  • 0% all Baccarats, all Craps games, Red Dog, Sic Bo
  • Wagers placed using the gamble feature 0%
  • All game play MPV (Multiplayer Tournaments) 0%

Withdrawing

We have some rules at the Ruby Fortune online casino about the withdrawing limits and especially for the bets, made with your Sign-Up Bonus.

Is there a limit on how much I can withdraw?

Most online casinos set no limit on the amount you can withdraw, and Ruby Fortune is no exception.

Can I withdraw my Sign-Up Bonus in cash?

Unfortunately, no, you cannot. The only funds you can withdraw are your winnings. You will also be unable to withdraw any amount from your account until you’ve either met the wagering requirements or played through all funds in the Bonus Account. Winnings on the Bonus Account bets, after the wagering requirements have been met, will go directly to your Cash account.

Are there any restrictions on withdrawing?

Yes, for your own security, before any withdrawals are processed, your play will be reviewed for any irregularities – such as playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Sign-Up Bonus Play Through Requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Sign-Up Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Sign-Up Bonus Play through Requirements.

These rules and more can be found in our Terms and Conditions.

Security

These days, internet security and personal data privacy are essential, especially for financial transactions over the internet. The Ruby Fortune online casino adheres to the strictest protocols, keeping our patrons’ data safe.

Is it safe to play with real money online?

The answer is simply YES, as long as you follow the gambling guides and play at reputable casinos, such as Ruby Fortune.

Is it safe to use my credit / debit card at an online casino?

Absolutely it is. All credit / debit card (and banking transfer) details are stored on a secure server, using the latest technology and firewall systems to protect your sensitive information. If you don’t feel comfortable using the real credit card, there are always banking and e-wallet options, listed in this FAQ and on the Ruby Fortune website.

Is my credit card number safe with you?

Yes, your banking and personal details are safe. Prior to any transaction, your personal Real Account number and password must be supplied. We guarantee secure data transfer and total privacy for your information.

Are my account number and password secure?

Yes, the Ruby Fortune online casino uses 128-bit encryption protocols for transferring data. Each player is issued with a unique ID number and you will be using your own secure password.

License and Registration

Ruby Fortune online casino is fully licensed, to ensure the safety of our patrons. We ensure that only patrons over 18 years of age are allowed to game at our casino. We do not allow minors to game.

How do you ensure the legal age of the patrons?

Ruby Fortune online casino does not accept registration of credit cards for players who are not signatories to the card. These measures ensure that your funds are protected and cannot be used by anyone else. If another person in your family wishes to play in the casino at your computer, we would recommend that they open their own account.

Fair Gameplay

Fair play is key to our success – our payouts are some of the most generous online! We look after our patrons and ensure the fairest and more enjoyable gaming experience.

How fair are your games?

Ruby Fortune online casino works with Microgaming Systems, the world’s leading internet gaming developer. We place enormous emphasis on accuracy and fairness when developing new games. The software is accurate, and all wagers are reportable, so that we can review the performance of all our games, wager by wager.

What happens if I lose connection to the server?

Sometimes, you might experience problems with the internet connection, and lose connection to the gaming server. If this happens, your credit balance will be refreshed with the outcome of your bet – and if it cannot do that, you will be presented with the unfinished bet as soon as you return to the game that you lost, when the connection dropped out. In this way, there will be no surprises for you, as bets won’t be resolved without your participation.

Why do the pokie machine wheels keep spinning?

This can happen if the internet traffic is slow. The signals from the server are not being relayed to the software, and the pokie wheels continue to spin until the signal is resolved. All gaming wagers and bets are controlled at the server end, for security and accountability. If you close the game mid-spin, you will be refreshed to the last known position and won’t lose that bet.

Why won’t the cards flip over during a game?

This can also happen if the internet connection is slow or bad. The gaming server will hold the wager until the signal is resolved, and the bet can be placed and completed.

What is Return to Player?

Return to Player (or RTP) ratios are set by independent auditing companies. They are designed to show the expected average return for a game or an online casino. For example, a RTP rate of 96% shows that, for every dollar you spend at an online casino on games, you will win 96 cents back. This is a reliable estimate, calculated over millions of transactions.

Promotions

At Ruby Fortune online casino, we believe in offering our patrons the best gaming experience. This is why all of our new patrons qualify for a HUGE NZ$750 Welcome Bonus!

How do I access the Welcome Bonus?

When you make your first deposit, we will match it in casino credits 100%! We will also match your second and your third deposits, all of them up to the value of NZ$250 – in total, that adds up to the whooping NZ$750 in casino credits!

What other promotions do you have?

We offer our patrons Daily Deals, you will receive emails about them or notifications on your mobile phone app, and special in-game offers. There is also the Loyalty Club that will welcome you!

Support

We believe in happy patrons, and our happy and knowledgeable staff on on-hands to provide you with any support you require, or to answer any further questions to make your gaming experience the best in the world!

How do I access support if I have any other questions?

Ruby Fortune online casino provides support online via online chat or email. Our staff is ready to provide support 24/7, so drop us a line and we’ll be with you right away!