Frequently Asked Questions
Now that you’ve joined Ruby Fortune Casino, you have access to incredible casino games and a smooth, seamless casino experience. We want to make sure things stay that way, so here are some of the most frequently asked questions we get and the answers you need for an optimal experience.
How do I register on Ruby Fortune Casino?
We’ve taken the hassle out of registering an account, so the entire process is quick and simply. A “Register” icon appears at the top of every page. Click this link and you will find a short form that needs to be filled in. Enter your details and you will receive a confirmation email with all the information you need to get your account up and running. This email will contain your account number, which you must have to log in, so make sure you keep your details for when you need them.
Alternatively the form can be accessed via the “Real Play” button that appears beneath every game.
How does Guest access work?
Guest access gives you the chance to find out what the site is about, before you commit to creating a full account. Try the site out in Guest mode and you can see what games are on offer, practice your skills or just play for fun. If you like what you see, you can contact support and convert your account at any time. Your Guest account will never expire and almost all of our games are offered in this mode.
How do I log into Ruby Fortune Casino?
Logging into Ruby Fortune Casino is easy. Simply click on the “Log in” option that appears beside the “Register” icon on the top of every page and enter your details. You will be asked for only two things: your account number and your password. You can also use the “Real Play” button to log in. This can be found beside each game on the site, so it’s easy to find. Either way, the entire process should only take a matter of seconds.
I’ve forgotten my log-in details. What can I do?
In order to log into Ruby Fortune Casino, you only need two things: your account number and your password. These were both created during the registration process. The confirmation email that you received upon registering will contain the account number, so, if you forget it, you can find it here.
If you forget your password, simply click on “Forgot password?” and follow the instructions that appear. You will be emailed instructions for how to change your password and re-access the site. Remember: passwords are case-sensitive, so make sure that you keep this in mind when you’re attempting to log in.
I want to play your slots, but I don’t know how to get started. How much do I need to deposit?
If you want to open a Real account on our online casino, you’ll need to deposit twenty gaming credits. This will allow you to get started on the site.
If you’d prefer to try the site before registering, you can opt for Guest mode. You’ll still be able to buy credits if you want, but you can also check out the games and get a feel for our offerings.
How do I deposit money at Ruby Fortune Casino?
In order to deposit gaming credits with Ruby Fortune, simply register a payment card with the site and then select the amount that you wish to deposit. Deposits can also be made using bank transfers and various online methods, such as Skrill. A full list of payment options can be found on our banking page.
When registering with the site, or upon attempting to process a financial transaction, you may be required to provide documentation to verify your identity. This documentation may include a photo ID (passport or driver’s licence), a bank statement or utility bill dated within the past three months and proof of ownership over your selected payment method (credit card bill, etc.). Ruby Fortune Casino may also run a credit check using the information provided at the time of registration.
For further information about the terms of payment and deposits, please see our terms and conditions.
How old do I have to be to place a bet at Ruby Fortune Casino?
Ruby Fortune Casino complies strictly with all laws, rules and regulation concerning gambling, so we cannot accept bets from anyone under the age of eighteen (or the legal age in your country of residence). Any bets received that do not comply with this rule will be cancelled. You may be asked to provide photo ID when registering or processing a payment. This can be in the form of a passport, a driver’s licence, or any other valid identity document with a photo.
My bet has been cancelled and I have not received my pay-out. What have I done wrong?
Irregularities and issues sometimes occur when playing and we are forced to cancel a wager. This is done at our sole discretion. We apologise for any inconvenience and endeavour to ensure that this happens as little as possible.
How can I withdraw money from my Ruby Fortune Casino account?
We strive to make withdrawals as simple as possible for our clients. Your cumulative winnings will be added to your balance and you can choose how much you wish to withdraw at any given time. Your winnings will appear in the currency that you have selected for your account. We will always endeavour to deliver your money to you in the quickest possible time.
Are there limits to how much I can withdraw at any given time?
Yes. The maximum amount that a player can withdraw from their account within a twenty-four-hour period is £10,000, or the equivalent in the currency that you have selected for your transactions. Above this, you will have to wait to make a further withdrawal.
Furthermore, if you attempt to withdraw a sum of money that is five times greater than the total sum that you have deposited into your Ruby Fortune Casino account, you will be limited to a withdrawal total of €4,000 per week. Your gaming history may also be reviewed. This will be decided at the sole discretion of the casino.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
I’m interested in your site, but I have some concerns about how safe the site is. Is Ruby Fortune Casino secure?
Rest assured, we do everything we can to ensure that you are safe and secure when playing on our site. We use SSL digital encryption systems and layered security solutions to make sure that hackers and potential threats cannot access your banking details or violate your privacy. This is our number one priority. You focus on the games, and we’ll make sure that nobody stops your fun!
If you’re still feeling unsure, feel free to contact us and we’ll do whatever we can to put your mind at ease.
Is my personal data secure on the website?
Is Ruby Fortune Casino licensed?
At Ruby Fortune Casino, we pride ourselves on offering an industry-leading service, one that has been recognised by major players in our sector. We are licensed and regulated by the Malta Gaming Authority, which vouches for our high-quality service and client focus. We are also regularly investigated by eCogra, an independent industry watch-dog, and have received their seal of approval. We are very proud of these achievements and strive to ensure that you always receive a service that is of the highest possible standard.
How does Ruby Fortune Casino ensure that gaming is fair?
It is our mission to provide an online and mobile casino that is fun for all of our players, but we understand that a casino can only be fun if it is run in a fair and responsible manner. To this end, we do everything we can to ensure that our site follows the normal industry standards and goes the extra mile. As previously mentioned, we are certified by the Malta Gaming Authority and eCogra and are regularly inspected to verify that we are operating in a fair and equitable manner.
What does Ruby Fortune Casino do to promote responsible gaming?
It is our duty to help our players to enjoy our site safely and responsibly, which means providing information and support for those who need it. Players can set a deposit limit on their account, which prevents them from overspending on the site. It is also forbidden for underage gamers to access the website and any people found to have done so will have their bets immediately cancelled.
If you feel like you need a break from our site, you may lock your account for a pre-determined period, which will give you a chance to take a break from playing. During this time, we will also refrain from sending you promotional material. For more advice on our various ways to control your gaming, please see our page on responsible gaming.
I have heard about a welcome bonus at Ruby Fortune Casino. What is this about?
When you first sign up to Ruby Fortune Casino, we want to make you feel welcome. To this end, we will match your first three deposits 100%, up to a maximum of 250 currency units per deposit. This means that, if you deposit 250 currency units on your first deposit, you will have 500 in your account. The full description of our welcome bonus and how it works can be found here. We also have plenty of other promotions for players on our site, which you can read about on the site and in our promotional materials.
How does the Ruby Fortune Casino loyalty programme work?
The second you sign up to our website, you will be enrolled in our instant-access loyalty programme. When you place bets, you will accrue points, which, in turn, will entitle you to bonus credits. You can also work your way up the rankings, with each new level of the loyalty programme unlocking new benefits and bonuses to make your Ruby Fortune Casino experience even better. The more you play, the higher you’ll rise and the greater the benefits you’ll receive. Loyalty pays at Ruby Fortune Casino.
What are the advantages of a VIP account?
Joining our VIP club gives you access to special services worthy of a Very Important Person. You will have access to a personalised account manager, who will ensure that your needs are met, and premium support. Furthermore, in addition to all of our incredible promotions, you will also have access to a host of other offers that are exclusive to VIPs.
I’m having difficulty with my account, but I can’t find the answers in these FAQs. What can I do?
We hope that these FAQs have provided the answers to most of your questions, but, should you need more information, we’ve got that covered too. Our live support team is always on-hand to answer your questions, solve your problems and go that extra mile for you. You can get in touch by email, or take advantage of our efficient live chat service. This lets you message directly with one of our skilled and friendly support staff, who will endeavour to get your problem sorted and make your experience with Ruby Fortune casino a great one. VIP Club members will also have access to premium support, which means that your request or issue will be pushed to the front of the queue and handled by our staff in the shortest possible turnaround time.