Frequently Asked Questions About Casino Games
If you want to enjoy playing the huge selection of games at Ruby Fortune’s online casino or mobile casino, you can get started by reading our Frequently Asked Questions, which address common questions. If you have any issues while you’re playing, you can check the information here to resolve them. And don’t worry: if you can’t find the answers you’re looking for, we have online support available to assist you 24/7. For every step from registration to gameplay to cashing out, we have all the bases covered.
How do I register for an account at Ruby Fortune?
Before you get started playing our great selection of slots and other casino games, you’ll need to sign up for an account. It’s easy to get started. From the homepage, just click on the arrow icon in the top right to get to the registration page. You’ll choose a username and provide your basic information to set up the account. Please note you can only register for an account if you live in a country whose regulations allow online gaming. You can find out more in the terms and conditions.
Why can’t I set up an account from my country?
Ruby Fortune only allows accounts from jurisdictions where it’s allowed by law. You can read more about these regulations in the terms and conditions.
How old do I have to be to play at Ruby Fortune?
You must be 18 years old, or over the minimum gambling age in your jurisdiction, whichever is greater.
I want to know more about licensing and registration. Where can I find more information?
You can find all the fine print about licensing in the terms and conditions. If you have additional questions, you can always contact live support or send an email. See the contact page for more details.
How do I log into my account?
Whenever you want to play, just visit the site and log in using your username and password by pressing the arrow icon in the top right. If you’re having trouble logging in, double-check your password and account number (don’t forget that passwords are case sensitive). If you’ve forgotten your password, you can reset it with the “forgot password” link. If you have any more problems logging in, contact support to help you out.
For the security of your account, be sure to log out when you’re finished playing if you’re using a shared computer.
Can I play on my mobile device?
Yes! You can enjoy Ruby Fortune’s huge selection of casino games from anywhere with mobile casino games. If you can play it on desktop, you can play it on your mobile device or tablet, too. For the best gaming experience, make sure that your device software is up to date and that you have a strong, reliable internet connection.
How do I make a deposit to start betting?
If you want to fund your account to make wagers with real money, you’ll need to purchase casino credits by making a deposit. Ruby Fortune Casino offers a number of secure ways to fund your account, including credit card, debit card, bank transfer, and several virtual wallets. Just log in to your account and click the bank icon in the top right to set up a new payment method. For more information about banking options, click here.
How do I find out my account balance?
You can find out how much money is in your account by logging in and checking the top banner of the page. This includes your cash and bonus balance.
What are my options for making wagers?
Once your account is funded, you can make wagers using your available balance when you play your favorite games. Each game is a bit different, but most will let you choose your coin size and the number of coins you want to bet from the menu in the game before you start or while you’re playing. Or, you can stick with the default bet recommended by the game.
How do I withdraw my winnings?
You’ll be able to withdraw your winnings with the same method you used to fund your account when you made a deposit. Whenever you wish to withdraw funds, Ruby Fortune provides a secure transaction and fast payouts. Just like for deposit, you’ll have various options for withdrawal including debit cards and credit cards, e-checks, check, and wire, as well as other online payment services. You may need to provide additional identifying information to make a withdrawal, and the account for withdrawal must be in your name. Other conditions apply, so check the terms and conditions for more information.
How can I ensure my withdrawal arrives promptly?
In order to get your withdrawal, you’ll have to set up a withdrawal method and choose the amount you’d like to transfer. Payments are only processed on weekdays during business hours, and there is a pending delay of 24 hours for processing and to verify your identity. To be sure there are no additional delays in processing, always double-check that your banking information is correct and up to date. You can read about the different payment methods to choose which one is right for you on our banking page.
Do I have to withdraw my winnings each time I play?
When you have an account at Ruby Fortune, you don’t have to worry about cashing out your balance every time you play. Any balance you have at the end of a session will still be there when you log back in, so you can keep on playing where you left off.
Can I play without providing banking details?
If you don’t want to wager real money, you can play as a guest. You will not be able to win and withdraw money using the banking tools. This method is for practice, trying out new games, or just for fun. Whenever you decide you want to play with a real account, you can register and fund your account to get started with wagers. You’ll also be eligible for welcome bonus offers at this point.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
Does Ruby Fortune have a loyalty program I can join?
The more you play at Ruby Fortune, the more you’ll be rewarded for your loyalty. This comes along with perks like bonus credits and daily specials. There are different Loyalty Status Levels depending on the number of points you have. You can check your loyalty status by logging in and choosing Loyalty from the dropdown or clicking here.
Does Ruby Fortune offer any promotions or deals?
When you create a new account, you can opt in to receive a welcome bonus to get you started. The current welcome offer matches 100% of your first three deposit up to $750 total when you’re a first-time player opening your first Real Money Account. Some play through requirements and other rules apply, so be sure to read the full welcome bonus terms and conditions and promotion terms before you get started.
As part of the loyalty rewards program, you’ll also get access to daily game specials. The games available to you depend on your status level, which is determined by the number of points you have.
Account holders will also see special deals when logging in to the site. Look out for the bonus wheel and other promotions that can get you special perks to make gaming even more fun.
To make sure you don’t miss out on the latest promotions, you can sign up for email updates when you create your account. You’ll receive announcements and offers as soon as they’re released.
How can I keep track of my favorite games?
If you have certain games that you come back to again and again, you can mark them as your favorites for easy access. When you’re scrolling through the game selection, click the heart icon that appears when you hover over the picture. You can access your stored favorites by choosing the heart icon filter on the homepage.
What are hot and cold games?
You may have heard people talking about “hot” and “cold” games at casinos. A “hot” game is one that just had a payout, while a “cold” game is due for a winner. Some people like to choose their next game this way, to either keep up the game’s winning streak or break a game out of its “cold spell”. You can find out what games are hot and cold by clicking the fire or snowflake icon on the homepage to filter the games.
Does Ruby Fortune have any live games?
If you want to recreate the fun of playing in a live casino, check out the selection of live casino games at Ruby Fortune. These games have real hosts for a more interactive gaming experience. Just choose your favorite game and lucky host from the selection, including games like blackjack, roulette, baccarat, poker, and more. You can enjoy the exciting casino atmosphere from anywhere, including on your mobile device!
How can I stay up to date on new games coming to Ruby Fortune?
If you want to know about all the latest releases and favorites, you can sign up for the Game of the Month mailing list. You can also find new game release announcements on our blog or in announcements on the homepage.
How does Ruby Fortune help players game responsibly?
Gambling is fun, but you should always take care to gamble responsibly. Be sure to always play for fun, not money, and keep track of how much time and money you spend on gaming. If you’re concerned about your gambling behavior, you can access our helpful resources on responsible gaming here. You always have the option of self-exclusion, which will lock your account for a 24-hour “take a break” period or a 6-month or longer self-exclusion period. You may also set deposit limits on your account by contacting support.
How do I know that the games at Ruby Fortune are fair?
We want to make sure you have a great time playing at Ruby Fortune, and for games to be fun they have to be fair. That’s why we have a Fair Gaming Policy and use Random Number Generators in our software to produce the results. Random Number Generators are a secure way to ensure that results are completely random, without the software giving any unfair advantage to the house. At the same time, it keeps players from having an unfair advantage, too. To further ensure that things are fair, our Random Number Generator is frequently audited for compliance to make sure things are fair and square spin after spin.
Ruby Fortune is certified by eCOGRA, the eCommerce and Online Gaming Administration, which is an independent and internationally recognized accreditation agency. This regulatory body provides testing and certification, and their seal of approval marks fair, trusted gambling sites.
How does Ruby Fortune ensure that my information is private and secure?
When you provide banking information or any other data to Ruby Fortune, we make sure that it’s kept safe with secure website practices.
We take special care to maintain industry standard practices to safeguard your information, by using a firewall and other network security, encrypting our data and communication, requiring account authentication, and performing audits.
I still have questions. How can I contact support?
Ruby Fortune staff is here to answer any questions you may have. If you can’t find an answer to your question on our site, you can contact live support at any time using the live chat feature. Just click the chat now button or visit the contact page. If you prefer, email support is also available.