Katrina B. on winning a prize in the Lucky Draw promotion
Victoria, thank you, thank you, thank you! I am stunned that I won and I
cannot thank you enough!! I LOVE RUBY FORTUNE and I would recommend it to
anyone to play with your casino. You made my day!
Taffi J. O. speaks about the great customer service received at Ruby Fortune Casino
I would in all honesty like to applaud you for the kind of customer service that is lacking from most businesses (be it internet casinos or not)!!! I am a regular player at several online casinos and have never experienced such great customer service and because of your great attitude and generosity (however we are only talking about 9 dollars, but it is you offer that counts), Ruby Fortune is now the only place I will be playing. Thank you, Thank you and Thank you.
Lynda R. of USA on her massive $181,136.55 progressive jackpot win on Treasure Nile Slot!
Lynda was still in complete shock when she spoke to us! She said, 'Pinch me, I'm dreaming!' Asked how she was going to spend the money, she quoted that she didn't have any specific plans but 'there were thousands of things' she wanted to do!
Lynda is in her own words, a '51 year old divorcee, just trying to make ends meet by working in a factory, grave yard shift'. She likes to hunt and fish, also enjoying crochet work and crafting. Her passion is gardening...'flowers mostly'.
Angela on the customer service at Ruby Fortune Casino
Dear Victoria,
I would like to thank you for your personal attention.It's good to know that you are so concerned about your players.As we say at my place of business,"If you don't take care of the customer,somebody else will." I have been nothing but pleased with the service I have received from you and your staff.I will continue to play at your casino in the future.
Thanks again,
Angela
Katrina B. of USA on the customer service from the casino manager at Ruby Fortune
Victoria, I truly and sincerely appreciate all your efforts to push this through for me. THANK YOU SO MUCH.
I would like to send a msg to your supervisor or the person whom you report to.... to tell she or he how impressed I have been with your customer service coming especially from YOU Victoria.
Again, thank you so much!
Kindest regards
Katrina
Alberta Z. of USA on her $2,513 win on Reel Thunder
Dear Ruby Fortune, I only opened my account about 2 months ago. The first day I played I cashed in $150. I thought that was great. Your support is excellent and everyone had been so kind, that I played a few more times. I was always close but no luck. But I knew that Ruby Fortune was a hot casino and the one for me. So I took advantage of the great Thanksgiving promotion and I could not believe my eyes. I was playing Reel Thunder and I always hoped to hit 5 of the pigs because it pays really well. Only in my wildest dreams did I think I would ever hit that. Well I take my spin today and I see one pig, then 2 then 3 then 4 and I was just thrilled because I knew that 4 payed about $130. Well I am watching and I could not believe my eyes when the 5th pig appeared!. I had to stare at the screen for about 10 minutes and look at the payout of $2513! What a great Thanksgiving present. I have cashed in and I still have $200 that I am playing with! It is so hot today that I may never stop! Thank you Ruby Fortune! You are certainly number one in my book! I can't wait to tell all my gambling friends about Ruby Fortune. Alberta
John S. of USA on winning first prize in the Ruby Fortune Halloween Promotion!
hi, i cant believe i won something else. your site is the best site anywhere...i cant believe how lucky ive been...i love this casino and its been very good to me...it also helps that you have the absolute best customer service ive seen anywhere.....keep up the great work and thank you!!!!
Sally E. of USA on her fantastic $4,000 Royal Flush on Aces and Faces Poker:
Its felt great to get the royal, had to look twice to believe my eyes. Will probably put it towards bills and a little to play some more. I enjoy Ruby Fortune, it is the 1st casino that I win something on the promotions once in a while and i like being able to cash in my loyalty point when ever I want to.
Geoffrey T. of New Zealand on his $3,001 win on Treasure Nile Slot:
Thank you. Yes I was thrilled with the win. It was my biggest single win thus far, and a real surprise. I'm a video poker fan, but enjoy an occasional flutter on the slots. Your casino is great. Well presented, and easy to use. And obviously after a win like that, one of my favourites.
JoAnn S. of USA on her $1,000 win on Wheel of Wealth Slot :
It was great to win the $1,000 on Wheel of Wealth. I have played at a lot of casinos on line, and this is the first time I got the $1,000........and I got it twice at Ruby Fortune, on the same day! Thanks for a great experience.
Katherine J. of USA on her win Flower Power Slot:
Victoria when the three flower powers can on the bottom row, I sat back in my chair and tears came down my eyes....this had NEVER happened to me before and after all I spent in your casino I was about to give up playing.
Thanks so much for making my day yesterday. Katherine J.
Frank M. of USA on his $1,000 win on Wheel of Wealth Bonus Slot:
Hello to Everyone at Ruby Fortune,
I wish to thank you for going far and above customer support and care. I have played at many online casinos and have never wrote a letter like this to any of them. Because I have NEVER received such great service, you are doing a great job. I was very excited when I hit the 1000 on the wheel of wealth, I'm going to pay bills with the money. I will save a little back to try my luck again at your wonderful casino, it's a great place, loose slots.
All The Best,
Frank M.
Gordon J. B. of USA on his $1001 win on Jacks or Better Power Poker:
So nice to recieve your note, you're the only one to congratulate me.
I won't forget your kindness.
Susan K. of USA on her $1,000 win on Winning Wizards:
Hi Victoria!
I was very thrilled to win $1,000 on Winning Wizards. I just graduated college and plan to use the money to help pay back some student loans. I have been very pleased with Ruby Fortune Casino.
Suzanne R. of USA on her $1,000 win on Jet Set Slot:
Hello there,
Yes, I was thrilled when I won the thousand dollars. What I am going to do with it is continue to play at your casino, which I already have done. I really love to play at your casino because you actually have a chance to win and keep playing. Thank you for that.
Nancy B. of USA on her $5,000 win on Wheel of Wealth Slot:
I was thrilled to finally win big at your casino. I have been playing at different casinos for about 3 years and this is my first real win. Thanks so much,
Nancy
Lori B. of USA on her $1,000 win on Deuces Wild Power Poker:
Hi,
I was in shock. I had played the Jacks or Better and Aces & Faces Power
Poker because the payout was higher, but since I was not getting any big
payouts I decided to try the Deuces Wild and TADA... I was truly amazed
and thrilled when I got the Royal Flush in Clubs!! I just kept staring
at the dollars on the screen and the words that said the flush. I almost
took a picture of it... haha
I plan on paying bills with the money.. cliche but necessary. Thank you for the opportunity to win. It was a blast and I look foward to playing here again.
Lori
Ron B. of USA on his $8,000 Royal Flush on Deuces Wild Power Poker:
I called for my wife to come and look and she thought I HAD WON $800, NOT $8000 ! We are retired , so we can really use the money. It was not my first Royal Flush and I HOPE it won't be my last, but it was by far my largest. Thanks for the E-mail to sign me up. When I saw you were with Microgaming, I knew you were a safe and fair casino to play. Thanks again, and I will tell my friends about your FIRST CLASS casino, Ruby Fortune!
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