HOW TO DEPOSIT | HOW TO WITHDRAW | SECURITY
GENERAL INFORMATION
The Casino Banking facility is only available to Real Players i.e. Players who wager with real money as
opposed to Guest Players, who play for fun. After deposit the customer is able to play immediately.
CREDIT CARDS
Ruby Fortune Casino accepts various forms of Casino Banking, including; Visa and MasterCard credit cards. Should you feel uncomfortable giving your credit card details out over the Internet, you may submit them via fax or telephonically.
Approved transactions are automatically credited to your casino account to allow uninterrupted
playing.
Ruby Fortune Casino enforces a deposit limit of C$2,500 on each registered card, refreshed twice weekly, with a maximum single deposit amount of C$500 and a maximum daily deposit of C$1500
per card.
All credit cards are refreshed every Tuesday and Friday at 18H00 (Eastern Standard Time) / 24H00 (GMT + 2 Hours). Our financial transactions are processed by Eproc Ltd, Mezzanine West, Hadfield House, Library Street, Gibraltar, UK, a financial subsidiary of Ruby Fortune Casino. On your
statement you will be billed as www.thepalacegroup.com, www.iprocsa.com, www.strongmare.com or www.proccyber.com.
If you are experiencing problems making deposits, please contact the customer service team toll
free or e-mail us at cashier@rubyfortune.com. We are available 24 hours a day for your
convenience. All orders will be treated immediately and your credit card will be billed instantly after deposit.
It is advisable that you print out transaction data for ALL transactions, which can then be used to
trace queried transactions more efficiently.
CLICK2PAY
Using Click2Pay is like using an online wallet and is a very popular form of Casino Banking. You can deposit, withdraw and transfer funds directly to your Ruby Fortune Casino Account conveniently and with minimal fuss. You can fund Click2Pay easily by Debit and Credit Cards, ACH, Bank Wire and other convenient depositing methods.
You can register a Click2Pay account in the casino software or you can click here.
ECHECK (electronic check)
The eCheck (electronic check) Payment Service allows you to make secure deposits to Ruby Fortune Casino directly from your Canadian bank account in real time.
Features:
• Fund directly from your Canadian bank account
• Instant credits
• No fees
• No registration process
• Fast, easy and instantaneous
To use the eCheck deposit option, follow these steps:
• Initiate your deposit at Ruby Fortune from the casino bank.
• Choose eCheck as your deposit method.
• Then follow the on-screen prompts.
Please note any EFT or ACH bank draft that is returned unpaid, consumers will be billed a bank
generated NSF fee of C$30.00.
CITADEL
Ruby Fortune Casino accepts Citadel Electronic Internet Check, an easy-to-use and cost-effective payment service that clears your check faster than ACH.
What are the benefits of Citadel?
• deposit casino credits instantly!
• Authorized accounts may deposit up to C$1,500 in casino credits per 7-day cycle.
• Citadel Commerce assures the privacy of your personal information and total security of all the transactions you make via the Internet.
• Citadel Commerce offers 24/7 customer support.
How to deposit casino credits using Citadel Electronic Internet Check:
1. Existing Citadel users: log on to the Ruby Fortune Casino software and make your Citadel deposit
from the casino's banking system.
2. New Citadel users: to sign up with Citadel straight away, click here now or sign up later via the
Casino software. Simply log onto the Ruby Fortune Casino software, open the Casino's banking
system and select the Citadel deposit option. You will be prompted to register and open a Citadel account automatically. As a new Citadel account holder, your first-time deposit limit is C$500, until
your account is authorized. Your deposit limit will be increased once the brief authorization period is complete.
Queries
If you have any questions, please contact the Ruby Fortune Casino Support Team or Citadel Commerce Customer support at the numbers below:
Citadel Commerce Support
E-mail: support@citadelcommerce.com
USE MY BANK
Instant deposits. No-limit deposits. Convenient online statements. Fund your Casino Account directly from your Canadian bank account. (Only available to Canadian bank account holders). Make a deposit directly from the casino software. Signup with UseMyBank not required to begin making deposits.
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